Privacy

Privacy Policy for Emano Fresh Cart

Last Updated: January 3, 2026

1. Introduction

Welcome to Emano Fresh Cart (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”) and our services.

By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not access the App.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).

A. Personal Data

  • Contact Information: Name, phone number, and email address
  • Delivery Information: Physical address and location coordinates for product delivery
  • Account Credentials: One-Time Passwords (OTP) for authentication

B. Device and Usage Data

  • Device Information: Device model, operating system version, unique device identifiers (Device ID), and mobile network information
  • Log Data: IP address, access times, and pages viewed

C. Media and Camera Data

  • Upload Payment Proofs: Images uploaded to verify bank transfers or other payment methods
  • Profile Pictures (Optional): To personalize your account

D. Location Data

  • Facilitate accurate delivery of dairy products
  • Verify service availability in your area

3. How We Use Your Information

  • Provide Services: Process orders, manage subscriptions, and deliver products
  • Communicate: Send order confirmations, delivery updates, OTPs, and administrative notices via SMS, WhatsApp, or Push Notifications
  • Improve App: Analyze usage trends to enhance functionality and user experience
  • Security: Detect and prevent fraudulent transactions and unauthorized access
  • Customer Support: Respond to inquiries and resolve issues

4. Disclosure of Your Information

  • Service Providers: Third-party vendors (e.g., delivery riders, payment processors, IT support) who perform services on our behalf
  • Legal Requirements: When required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. While we take reasonable steps to secure your data, no method of transmission or storage is completely secure.

6. Your Data Rights

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your account and data (subject to legal retention requirements)

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Please review periodically.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  • Email: support@emano.pk
  • Phone/WhatsApp: +92 300 1234567
  • Address: emano madina colony sungjani islamabad

At Emano, we believe that the foundation of every great product lies in quality, purity, and trust. Our journey began with a simple but powerful mission: to offer families the finest dairy products, straight from nature to your table. We wanted to create a brand that families could trust, one that represents freshness, reliability, and goodness in every bite.

The Emano Promise

Our story is rooted in tradition. We carefully select the best quality milk from trusted local farms, ensuring it’s always fresh, pure, and packed with nutrients. Every product we offer is crafted with love and care, using time-honored methods, and modern innovation. Whether it's our creamy pasteurized milk, smooth yoghurt, or our rich desi ghee, you’ll always find Emano products bringing the taste of nature into your home.

From Farm to Family

We’ve built a close-knit relationship with the farmers who help us bring our products to life. Through sustainable practices and fair partnerships, we’re not just providing nourishment; we’re supporting the livelihoods of local farmers and strengthening our community. Every Emano product is a testament to our commitment to quality, family values, and environmental sustainability.

Our Values

Freshness: We ensure that all our products are made fresh, preserving the natural flavors and nutrients.

Purity: We never compromise on purity. All our products are free from preservatives and artificial additives.

Trust: Emano is built on trust. We work hard to ensure that every product you purchase is of the highest standard.

Emano Today

As we grow, our vision remains the same: to provide families across Islamabad, Rawalpindi, and beyond with the finest dairy products, creating moments of togetherness, health, and happiness. We’re proud to be a part of your family’s daily life and promise to always bring you the best that nature has to offer.

Join Us on Our Journey

We invite you to be a part of our story. From our family to yours, welcome to Emano where purity, quality, and love come together to create the finest dairy experience.