Refund policy

At Emano, we are committed to delivering the highest quality dairy products. Your satisfaction is our priority, and we want to ensure that you are completely happy with your purchase. If for any reason you are not satisfied with your order, here’s how we handle returns and refunds:

Returns:

  • We accept returns for damaged, spoiled, or incorrect items. If the product is damaged or you receive the wrong item, please contact us immediately within 7 days of delivery.

  • To process the return, please keep the original packaging and take clear images of the issue.

  • Returns are not accepted for products that are opened or consumed, as we want to maintain the highest standards of hygiene and safety.

Refunds:

  • Refunds will be issued for eligible returns within 7 days of receiving your product.

  • We will refund to the original payment method or offer store credit, depending on the situation.

  • Refund processing may take 5-7 business days to reflect in your account.

How to Contact Us:

  • WhatsApp: 03265527777

  • Email: emano@gmail.com

  • Available Hours: 9 AM to 7 PM, Monday to Saturday.

  • Locations Served: Islamabad, Rawalpindi.

If you have any questions or concerns, feel free to reach out to us. Our customer support team is ready to assist you!